Hosting FAQs

Here are a summary of some of our frequently asked questions which should help you on your way with deciding on a hosting plan from us, or transferring a domain to us. IF you have any questions following these then please do not hesitate to contact us.

General Questions

1. What is hosting? 2. Can I host multiple domains on one hosting plan? 3. How do I purchase a hosting plan? 4. Which operating systems do you use on your servers? 7. What happens if I go over my bandwidth / disk space limit? 8. What does your control panel allow me to do? 9. Do you provide telephone Support? 10. Do you provide any of the following services?

Domains

11. Transferring a .com / .net / .org / .info 12. Transferring a .uk 13. Can I have my own COM object installed?

1) What Is Web Hosting?

We offer domain web hosting and email services. This means that we provide space on our servers for your web site and email. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email.

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2) Can I host multiple domains under one hosting plan?

Yes, you can have as many domains as you wish allocated to the same hosting plan. For instance, if both domain1.com and domain2.com were on the same plan, if you went to their web sites, they would load the same content since they are sharing the resources of that hosting plan.

Each Additional Domain is priced at £10.00 Per year to host

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3) How do I purchase a domain name / hosting plan?

Once you are happy with the hosting plan that is suitable for you, you can order a hosting plan from our Online Order section from the link provided at the top of every page of "Purchase Online".

Once we have received and setup your hosting plan order, you will be informed of the hosting plan's login details.

Plans are normally setup within a few hours during normal working hours of the week. You are not billed until the hosting plan is successfully setup and all is working.

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4) Which operating systems do you use on your servers?

We run only Windows based servers.

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5) What happens if I go over my bandwidth / disk space limit?

Our hosting plans are designed so that the bandwidth allocated for you web site is sufficient for the resources provided. However, you can view how much disk space and data transfer you have been using, and indeed predicted to use that month, online via your control panel. It is important you monitor this to ensure that you do not incur excess charges unnecessarily. If you are likely to exceed your quota you can either pay the extra charges, request that we suspend your account, or upgrade prior to the end of the month to increase your quotas.

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6) What does your control panel allow me to do?

o View web stats for your web site
o View disk space / bandwidth usage (except Windows plus accounts).
o Create and maintain mailboxes and email options
o Submit your site to multiple search engines
o Access comprehensive FAQs to help you along with the management of your hosting plan.

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7) Do you provide telephone Support?

We do not currently offer telephone support but provide a quick email support service for free.

If possible, please email your query first to solutions@iember-hosting.co.uk. We promise a 4 hour maximum response time on all emails sent between 9am - 10pm Monday to Friday.

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8) Do you provide any of the following services ?

o SMTP Authentication: Yes, this is provided on all accounts.
o Mailing Lists: Yes, as an additional service. *
o NNTP Hosting: No.
o SQL 2000 Server: Yes, on all Windows hosting plans. *
o IMAP Email: No
o WebMail: Yes
o Secondary MX / DNS options - Yes, on all plans.
o .NET Windows hosting: As an additional option.
o Java Applets / Javascript - Yes, as this is client side technology and does not require the use of our servers to run.

* Normally provided as an additional extra. Please contact us for more information if you require this service.

If there are any questions here that are not answered, please contact us.

* SMTP Service is provided as is, and is not a warranted service. We reserve the right to refuse customers to use our SMTP Server at any time.

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9) Transferring a .com / .net / .org / .info

There are several methods in which you can point your domain to our servers. Firstly, you can ask your previous host to point your domain to our name servers but leave them ultimately responsible for billing and renewals for it. The correct name servers for your account are listed on your welcome email from us. If you are unsure please check with us first before requesting any changes. Here are two sets we use.

	Address	IP Address (if required)
Primary Nameserver	ns1.turbodns.co.uk	195.10.228.174
Secondary Nameserver	ns2.turbodns.co.uk	81.21.65.135

	Address	IP Address (if required)
Primary Nameserver	ns1.interdns.co.uk	81.21.78.181
Secondary Nameserver	ns2.interdns.co.uk	81.21.68.220

The alternative is to transfer the domain to our full control. This requires Ember to send out what is known as a 'Domain Transfer Request' email to the 'admin' contact set for your domain. This is normally your hosting company but can easily be yourself. If you are unsure we can find out for you and advise you from there.

Before a domain transfer request can be sent out we request that the following list of points are read and understood carefully. If your domain fails to match any of these points the request cannot be sent:

The rules for transferring .com / .net / .org domains are:

• The domain must have been registered for more than 60 days.
• The current admin contact must be able to confirm the transfer.
• The domain name must not be 'on hold' with the current registrar. The domain could be on hold for payment issues, renewal issues etc.
• The domain must be at least 40 days from its renewal date.
• The domain must be in an ACTIVE state and not locked from domain transfers.

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10) Transferring a .co.uk / .org.uk / .ltd.uk

To move a .uk domain you can either supply your previous host with the new name servers. This will leave them still in control of your domain and they will bill you for future renewal charges associated to it. If you are unsure which name servers you should be using please contact solutions@ember-hosting.co.uk.

Alternatively you can change your IPS Tag to 'ICUK'. This will place control of your domain over to Ember. All future renewal charges are included in your hosting plan price. Simply ask your previous host to make the change and inform us once you have notified them. We will only update name servers if instructed by yourself. They are not changed automatically.

IPS Tag	ICUK
Primary Nameserver	ns1.turbodns.co.uk	195.10.228.174
Secondary Nameserver	ns2.turbodns.co.uk	81.21.65.135

IPS Tag	ICUK
Primary Nameserver	ns1.interdns.co.uk	81.21.78.181
Secondary Nameserver	ns2.interdns.co.uk	81.21.68.220

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11) Can I have my own COM object installed?

Unfortunately due to the nature of the shared environment we are unable to install COM objects on a per user basis.

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